Software export guide

Selling your Shopify and helpdesk data to AI buyers

For an online store, the useful record is split across Shopify and its helpdesk: resolved tickets, macros and how agents edit them, internal notes, order timelines and Inbox chats.

Most of it already sits in Shopify admin, Shopify Inbox and a helpdesk such as Gorgias. Buyers want the written trail of how your team actually does the work, so most owners lead with SOPs and training material, then add day-to-day records once personal details are dealt with.

AI Data Offers research deskChecked against our methodology Updated October 28, 2026 5 min read 14 sources

Key figure: 30 days
Buyers' published range: $100K to $2M+
Time to a written offer: Days to 2 weeks
Owner time, per buyers: 1 to 3 hours

In this guide

01 / What buyers value

The Shopify and Gorgias records buyers look for

Resolved support tickets
Where it lives
Gorgias or Zendesk
Why a buyer wants it
Problems and the reply that solved them
Raise first
Customer details
Macros and agent edits
Where it lives
Helpdesk
Why a buyer wants it
How templates are adapted
Raise first
Usually nothing
Internal notes on tickets
Where it lives
Helpdesk
Why a buyer wants it
Reasoning behind decisions
Raise first
Staff names
Order notes and timelines
Where it lives
Shopify admin
Why a buyer wants it
Order exceptions
Raise first
Addresses
Shopify Inbox chats
Where it lives
Shopify Inbox
Why a buyer wants it
Pre-sale questions
Raise first
Customer details

Record	Where it lives	Why a buyer wants it	Raise first
Resolved support tickets	Gorgias or Zendesk	Problems and the reply that solved them	Customer details
Macros and agent edits	Helpdesk	How templates are adapted	Usually nothing
Internal notes on tickets	Helpdesk	Reasoning behind decisions	Staff names
Order notes and timelines	Shopify admin	Order exceptions	Addresses
Shopify Inbox chats	Shopify Inbox	Pre-sale questions	Customer details

02 / Value

Putting a number on a Shopify store's data

No buyer publishes a price list by industry. What they do publish is a range for a whole company: micro1, Polyshares and Ventra each advertise deals from roughly $100K to $2M or more, and Pewter's licensing partner cites examples between $350K and $650K. Read those as the buyers' own marketing figures, not offers.

For a Shopify store of about 25 people, three things move the number most: how many years of history you have, how much of the work is written down in one place, and how cleanly client and employee details can be removed. Try the worth estimator for a range based on your size.

03 / Buyers

Which buyers take Shopify and Gorgias data

On Troveo's intake form, the closest category ("retail or e-commerce") sits in its third tier, which it describes as standard demand. Polyshares accepts retail and ecommerce, though it does not mark it as premium.

micro1
Published size rule
Asks for at least 30 staff, with no upper limit
A 25-person Shopify store
Too small at 25
Mode
Published size rule
At least 20 full-time US office employees, or 10 for accounting and 6 for law
A 25-person Shopify store
Fits at 25
Nyne
Published size rule
At least 20 W-2 staff in the US and three years of history
A 25-person Shopify store
Fits at 25
Pewter
Published size rule
At least 20 people and three years, with a higher bar in some sectors
A 25-person Shopify store
Fits at 25
Ventra
Published size rule
At least 30 US staff and three years of data
A 25-person Shopify store
Too small at 25
Endless
Published size rule
Around 30 people or more
A 25-person Shopify store
Too small at 25
Polyshares
Published size rule
No headcount floor; it weighs how deep the record goes
A 25-person Shopify store
No size floor
Mercor
Published size rule
Publishes no minimum
A 25-person Shopify store
No size floor
Troveo
Published size rule
Publishes no minimum (its calculator begins at 20)
A 25-person Shopify store
No size floor

Buyer	Published size rule	A 25-person Shopify store
micro1	Asks for at least 30 staff, with no upper limit	Too small at 25
Mode	At least 20 full-time US office employees, or 10 for accounting and 6 for law	Fits at 25
Nyne	At least 20 W-2 staff in the US and three years of history	Fits at 25
Pewter	At least 20 people and three years, with a higher bar in some sectors	Fits at 25
Ventra	At least 30 US staff and three years of data	Too small at 25
Endless	Around 30 people or more	Too small at 25
Polyshares	No headcount floor; it weighs how deep the record goes	No size floor
Mercor	Publishes no minimum	No size floor
Troveo	Publishes no minimum (its calculator begins at 20)	No size floor

Checked against a typical Shopify store of 25 people. Ask each buyer whether contractors and part-time staff count.

Some buyers pay us a referral fee. It never changes your price, and it never changes the order of our rankings.

04 / Export

Getting your data out of Shopify and Gorgias

1Export orders from Shopify admin as CSV for the period you want.
2Use the Gorgias self-serve export. Each run carries message bodies for a 30-day span and stops at 100,000 tickets.
3For longer history, ask Gorgias support about a full export.
4Export macros and internal notes, then remove customer details from everything.

05 / Typical week

What one ordinary week produces

Monday: a spike in where-is-my-order tickets.
Tuesday: a macro edited after a policy change.
Wednesday: order notes on a split shipment.
Thursday: Inbox chats about sizing.
Friday: escalations reviewed by the CX lead.

Illustrative. Multiply one week by every year you have kept, and that is the record a buyer is looking at. The written decisions matter more than the totals.

06 / Segments

More on E-commerce brands

07 / Process

How a deal works

1
Check the fit
Answer a few questions about headcount, years of records and the systems you use. No files change hands.
2
Inventory call
A buyer walks through what you hold and what it wants. Most say the owner spends one to three hours in total.
3
Written offer
Buyers usually send terms within days to two weeks: price, scope, term and whether the deal is exclusive.
4
Clean and deliver
Personal details are removed under the agreed method, then a copy is exported. Your originals stay where they are.

micro1
What it asks for
Procedures, internal wikis, project and task history, CRM activity
Offer and payment
Up to 30 days to review, then paid within 30 days of invoice
Ask about
Its master terms describe a perpetual license. It says it strips personal details "when relevant", so ask exactly how.
Ventra
What it asks for
Mainly inboxes, recorded calls and helpdesk tickets
Offer and payment
Offer in 3 to 7 days, then net 30 or 60
Ask about
Its terms warn it may be unable to erase data after delivery.
Polyshares
What it asks for
Inboxes, recorded calls, helpdesk tickets and ERP extracts
Offer and payment
Offer in 1 to 2 weeks, paid in 30 to 60 days
Ask about
Licenses are exclusive by default.
Pewter
What it asks for
Operating records for the industries on its list
Offer and payment
No fee to the owner, it says
Ask about
Launched October 2026 by a Florida sales agency. Its licensing partner, not Pewter, signs and pays.

Buyer	What it asks for	Offer and payment	Ask about
micro1	Procedures, internal wikis, project and task history, CRM activity	Up to 30 days to review, then paid within 30 days of invoice	Its master terms describe a perpetual license. It says it strips personal details "when relevant", so ask exactly how.
Ventra	Mainly inboxes, recorded calls and helpdesk tickets	Offer in 3 to 7 days, then net 30 or 60	Its terms warn it may be unable to erase data after delivery.
Polyshares	Inboxes, recorded calls, helpdesk tickets and ERP extracts	Offer in 1 to 2 weeks, paid in 30 to 60 days	Licenses are exclusive by default.
Pewter	Operating records for the industries on its list	No fee to the owner, it says	Launched October 2026 by a Florida sales agency. Its licensing partner, not Pewter, signs and pays.

In each buyer's own published words. Terms change, so confirm them in writing before you sign.

08 / Timing

If you are selling or winding down

A data license can sit alongside a sale or a wind-down. If you are selling the business, agree with the acquirer who keeps the right to license the archive. If you are closing down, keep the workspace and inboxes alive until a buyer has seen them. A closed company is not out of options: SimpleClosure reports more than 150 completed sales of shut-down startups' archives.

FAQ

Questions, answered

How do we get years of ticket text out?

Run repeated exports or ask Gorgias for a full export. The self-serve tool carries message text for 30 days per export.

Is a 25-person Shopify store big enough?

6 of the 9 buyers in our size check take a Shopify store that size, going by their own published rules. Below 20 people your options narrow to the buyers with no stated minimum.

Do we lose our records if we license them?

No. A license gives the buyer a copy for agreed uses and your originals stay put. Read the term and deletion clauses closely: micro1's master terms describe a perpetual license, and Ventra warns it may be unable to erase data after delivery.

Find the buyers that fit your company

Answer a few questions about your size, tools and history. We show which buyers want a company like yours. Free, no files.

Match my company What is my data worth?

Keep reading

Sources

Every number on this page links back to one of these.

Spot something wrong? See our corrections policy. Some buyers pay us a referral fee. How we make money.